"Visit to ENT outpatients"

About: Hereford County Hospital

I recently visited the outpatients dept of ENT after being referred by my GP for a long standing problem with my ears. I was given hearing tests then sent to see the doctor. The Dr didnt ask any questions other than do I grind my teeth at night, he looked in my ears and then told me there was nothing he could do. I had been suffering with my ear problem for around 5 years and it causes me a lot of distress. The Dr spent less than 5 minutes with me, didnt ask if i had any questions and seemed in a real hurry to get rid of me, also i felt that he thought i was wasting his time. I left feeling very upset and low, and with lots of unanswered questions. very disapointing. My experience of the children's ward has always been fantastic so its a shame that the Dr I saw has changed my view of the hospital.

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments on your experience at the ENT Clinic. In order for us to look into your concerns please can you contact the Patient Experience Team on 01432 372986. Patient Experience Team

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