"I felt uncared for during my stay."

About: Castle Hill Hospital

I felt uncared for during my stay over night in ward 16. The private rooms were very nice but all that happens is that the nurses plonk you in your room and forget about you. I felt totally alone and abandoned. To make matters worse I have now found out I will need to return to ward 16 for follow up treatment, I am to say the least feeling very apprehensive.

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Response from Castle Hill Hospital

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. When you return to Ward 16 for follow up treatment, should it be necessary for your to stay in over night, please speak to the Sister on the ward and discuss your concerns so that arrangements can be made to make you as comfortable as possible. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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