"Do not go if you think they will deal with mental..."

About: Prospect Park Hospital

I admitted myself to this hospital around 2 weeks ago to deal with my mental health issues. I had been homeless and sleeping in my car for around 1 week prior to going into hospital. I knew that I needed help as I had made several attempts to commit suicide. I had lost my job, home, family and am in debt & everything came on top of me at once. I had started to drink heavily to get through the day, to take away the pain. When I went into the hospital I wanted to sort out why I wanted everyday to be the last. It took them around 6 hours for a doctor to even see me. I was given a piece of paper saying my doctors name. This was not the original doctor that saw me. I was given some alcohol replacement drugs and then given a bedroom, this was around 11.30pm. I was withdrawing from the alcohol badly and could not sleep. When I asked for help I was told that you are not allowed to leave the bedroom after 12. I could not sleep and just kept pacing the room all night. I have not a bad word to say about the care staff, they make sure you are ok and tell you when to go for drugs and meals. The next time I saw my supposed doctor was in a meeting which he turned up late too. He asked the 4 other people in the room what he had missed, he did not wait for mine or their answes and then proceeded to say that I would be discharged 2 days later. The reason I went there was to sort out my mental health problems and all they did was get me off the alcohol. Whilst in there I had no counselling or anyone even try to ask me why I wanted to be dead. After being discharged which I was not happy about I was then back homeless, I tried not to drink but in the end succombed so I was back to square one. If you want any mental help then do not go to this hospital.

Story from NHS Choices

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Response from Prospect Park Hospital

Thank you for your feedback and we are sorry to hear of your unsatisfactory experience of our inpatient services. We would like to learn from this and would welcome a conversation with you so that we can identify the medical team concerned. Your feedback will be raised at the Ward Managers meeting and disseminated to all wards. Your experience will also be included in staff workshops which focus on communication and patient interaction. Please contact us as follows: Sue McLaughlin or Trevor Lyalle Consultant Nurse Patient Advice & Liaison Service Prospect Park Hospital Berkshire Healthcare NHS Foundation Trust Tel: 07739755595 Tel: 0118 9605027 e mail: sue.mclaughlin@berkshire.nhs.uk e mail: trevor.lyalle@berkshire.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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