"Why travel to Switzerland?"

About: Royal Preston Hospital

If you don't mind prematurely shuffling off this mortal coil surrounded by uncaring,unprofessional, lazy nurses then may I suggest you save some money and get admitted to Ward 24. Of course you may find yourself lying in a urine soaked bed for hours on end whilst the nursing staff find any excuse not to make you comfortable or provide any form of basic care, but surely this is a small price to pay. It's doubtful even a very healthy person would survive longer than a few weeks on this ward. On a positive note, the staff do seem to be trying to save tax payers cash at every turn. I can attest to seeing a staff nurse shoving clinical waste (spent antibiotic drip, tubes and syringe) in a domestic waste bin. If this enterprising individuals progressive thinking were to be replicated across the entire NHS, it could potentially save hundreds of pounds a year. I may decide to make a formal complaint, but according to Channel 4 news 11.09.13 only 1 in 375 complaints get investigated. Assuming that the hospital complaints managers are kept very busy not doing anything, I've thoughtfully pasted below the standard reply to negative feedback for them. PS I know that care on other wards in this hospital is far, far better, but somehow it makes what I witnessed even more bewildering. Thank you for providing feedback about the care and treatment we provide. We expect our staff to consistently provide high standards of care (blush) and are sorry to hear your experience was variable. Your comments have been noted and will be reviewed to identify opportunities for improvement (LOL no they won't) and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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