"Mental health"

About: Hillingdon Hospital

I attended A & E after being sent there by my Gp, i was triaged to the bottom of the list ad infinitum, but there was no one else waiting, until the receptionist was so shocked she intervened, then i was treated like a nuisance, and at in a corner and forgotten about, after 4 hours wait no mental health team had been even called. The "CPN" i saw was unable to understand English, and walked off without telling me they were coming back, after half an hour i left. They offered no treatment or help, and tried to spin it so they were not responsible, they offered me 5 mg dose of Diazepam, even though my records state i am not to be prescribed this , 5 mg is a worthless dose offered so they can write they have treated me on their file. Truly disgusting, uncaring, and incompetent mental health department in Hillingdon, never go there. just because i have a mental illness does not mean i am an idiot.

Story from NHS Choices

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Response from Hillingdon Hospital

We are gratified to receive such positive feedback and would like to thank you sincerely for taking the time to provide us with your very kind comments. We are proud of our emergency department and very glad to hear that your experience was of the standard that we wish to deliver to all our patients. May we wish you a speedy recovery and again many thanks for such helpful feedback

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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