"Trying to make contact"

About: Leicester General Hospital

I received a message saying LGH wanted me to call back about an appointment they were trying to arrange for me, so I rang back. About 10 times! I got through on the 11th attempt. All the previous times I got through to a fax machine. I was told the date was the following Wednesday 12th. We had another appointment on the following Wednesday so duly called to re-arrange, as I felt the biopsy to more important. The lady said "you have an appointment for Wednesday, but that's the 11th, not the 12th" As this appointment was to arrange a wedding it too was fairly important. I rang LGH back, only to get a fax machine on the first 5 calls. Once I got through I explained that I needed clarification ASAP. The lady told me she'd ring back soon. This was around 1:30 in the afternoon. At 4:15 I thought I'd better chase up the clarification. I rang around 5 times, giving up at 4:55. Each one of those 5 times it was the fax machine again! I rang the following morning at around 9:10. Whoopee, no fax machine. She then knew the correct date, Thursday 12th, of the top of her head. Having explained how urgently I needed to know, I think the timeline is wholly unacceptable! And, why is a direct link connected to a fax machine the majority of the time?

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Response from Leicester General Hospital

Hi Mark, Thank you for taking the time to provide feedback. We understand your frustrations and apologise for your experience. Your feedback will be passed on to the appropriate people to ensure this problem is resolved, but it isn't clear from your post who/which department you were trying to contact. Please could you email me (Rosalind.Ward@uhl-tr.nhs.uk) and let me know the name, department and the contact number you have been given? Kind regards, Rosalind Ward, Communications team

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