"It seems Doctors have become Gods again"

About: The Royal Liverpool University Hospital

I attended the Rheumatology clinic at Broadgreen hospital yesterday and came away wondering if the clock had been turned back 30 years. I have Osteoarthritis and usually have cortisone injections in my thumbs which help considerably. Unfortunately I had to cancel my annual appointment in July so yesterday my appointment for a consultation was well overdue and I was relieved to finally have a consultation. The consultant I saw did not introduce herself nor seem particularly interested in what I had to say. When I told her my thumbs were very painful, she told me my pain was not bad enough to warrant injections and to go back and see them when it got worse. I had my disabled daughter with me and i wondered if she thought if I could push a wheel chair I can't be in that much discomfort. Well, let me tell you, when you are a carer you crawl out of bed when you are not well because the person you are caring for depends on you 24/7. I can be in agony but I will put on a cheerful face and get on with it, because I have to. For someone to tell me the level of my pain is not bad enough for treatment is insulting because they cannot feel my pain unless they are God.

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Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry that you didn't have a good experience with us and we have passed your comment on to a senior manager. However, we would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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