"Visit to eye casualty"

About: Sutton Hospital

Perhaps I was fortunate when I visited the department but did not have to wait long. All the staff were friendly and helpful and I came away with a clear understanding of my condition. I was also pleased to find the toilets spotlessly clean, which is not always the case with hospital toilets, and a friendly face behind the friends tea bar where I had a tea whilst waiting for my husband.

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Story from NHS Choices

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Response from Sutton Hospital

Many thanks for taking the time to give us feedback. As you say, there are indeed ways of communicating well and it seems on this occasion a friendlier tone could have been used. Dr James Marsh Joint Medical Director

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