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Contacting the Physiotherapy department

Story from nhs.uk

"Contacting the Physiotherapy department"

About: King George Hospital

Contacting this department is almost impossible by phone. As I am writing this I have the phone ringing the department and have been waiting about 10 minutes...Still ringing...15 minutes...still ringing. Also messages left are not answered

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Responses

Response from King George Hospital 10 years ago
King George Hospital

Submitted on 03/10/2013 at 16:19
Published on nhs.uk on 06/01/2014 at 00:13

I am so sorry that you have had difficulties contacting our hospital. This is unacceptable. We have had some recent issues with our directory information and a technical fault which meant that information dropped off the system. This means that it is taking our operators far too long to find the correct numbers to transfer callers, and that others are having to wait longer to get through. We have identified the fault and are working to resolve it with the technical companies involved. We hope to have the situation resolved shortly. Yours sincerely, Jackie Nugent Director of Estates

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