"Excellent customer care"

About: Torbay Hospital

We are always quick to complain so I feel that I must say how impressed I was when I visited Torbay A & E yesterday. I had been in pain in my right eye for a few days and went to my Docs first thing 8am only to find they shut all day on a Wed. I felt awkward to go to casualty and tried to drive to work. With tears streaming from the eye and excruciating pain I suddenly had no option but to go straight to Torbay. After about 30 mins I was seen and categorised and then moved on to a nurse who inspected the eye socket. Within seconds she had found a tiny white hard object under the eyelid which she painlessly removed. The relief was immediate and I was so glad I had gone to casualty. Everyone although rusher off their feet had time to smile and help me. Very impressed. Thank you.

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Response from Torbay Hospital

Dear Teri Thank you so much for your kind comments. We were really pleased to read about your recent experience at A&E and glad that your problem was quickly diagnosed and sorted out. We will share your comments with our staff, as they do appreciate hearing patients' feedback. Thank you for taking the time to comment. Best wishes, South Devon Healthcare NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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