"A huge thank you to the nurse, Treetops, Day..."

About: University Hospital Of North Durham

My daughter Katie was nursed before and after her surgery today. The nurse is an excellent role model for nurses, she listened to and understood our concerns, she liaised with the surgeon and theatre staff to facilitate my presence during Katie's surgery, to minimize her distress. The theatre staff & surgeon were extremely accommodating and made us feel at ease.I was worried I would be in the way in theatre, but I was made to feel welcome and the staff reassured and spoke to us throughout the procedure. Shortly after returning to the ward, the nurse discharged us, speaking to my daughter as a valued person, not just a number or a patient, She displays a genuine caring empathy for patients that is rarely seen, and I feel this should be acknowledged and noted on her staff records. She is an asset to the ward! Thank you

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter's recent visit to the Child and Adolescent Department at UHND. I am very pleased to hear that you and your daughter had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Children's Services. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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