"Maternity Unit"

About: Conquest Hospital

This is on behalf of a friend of mine who went into labour on Monday, the 5th August 2013. She arrived to the hospital around 21.00hr and the baby, thank God, was borne in 20 minutes. So the natural birth was fantastic. It was after the birth when the nurses told my friend's husband to leave the room where his wife and their new baby were put in. He was not allowed to see his wife until 9.00 the next morning. As they didn't' have any English the understanding was poor but the nurses were very cold and distant. My friend spent the whole night on her own with the baby one room while her family was sent away until the next morning. During the night she couldn't sleep worrying about the baby as no nurses visited her during the night. Only one who went to check my friends urine. That was all. Then the following the day no interpreter was arranged, so when the Pediatrician came to check the baby, the communication was extremely poor, but nobody really cared about that. So thank God there was not complications or any problems with both the mother and the baby, physically speaking, but she was astonished by the coldness of the staff and the lack of charity and humanity.. In such an important and delicate moment in a woman's life care and warmth is always needed.

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Response from Conquest Hospital

Firstly may we apologise for our delay in posting a response, however, please be assured that all feedback posted is forwarded to relevant management staff within the organization. We are sad to learn about this experience. As a Trust we are committed to giving the highest quality of care and are therefore concerned to read this posting. We would like the opportunity to discuss what happened to your friend in more detail to enable us to investigate and make improvements where identified. An interpreter can be arranged. We also like to apologise in person for the fact that your friends experience was poor. If your friend is willing, a meeting can be arranged by contacting the Patient Advice & Liaison Service (PALS) on 01424 758090. PALS can also be contacted by email at: PALSH@esht.nhs.uk. Thank you for taking the time to post on behalf of your friend.

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