"Administration staff"

About: Hereford County Hospital

re Eye Hospital, Eign Suite. Your medical staff are brilliant, unfortunately the same cannot be said for your administration and reception staff. They are awful, abrupt, don't read notes and information correctly and there is always something wrong that I have to correct with them. You wait in the queue to be called even though there are always 4 of them sitting there, go through details, point out that detail is wrong and this has been pointed out previously.

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Response from Hereford County Hospital

On behalf of the Wye Valley Trust thank you for your comments in relation to the Victoria Eye Unit and administraiton staff in Eign Suite. We value your comments and we will pass them on to the relevant departments in order that they can share with their staff. If you wish to speak to the Patient Expxerience Team about your comments please telephone 01432 372986.

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