"Very Rude Reception - Needs Customer Service..."

Staff at reception should be more polite and welcoming. One receptionist behaved very rude and I have to told them to keep their volume down! looks like NHS is spending all the money & sources to promote safe environment for there staff which is good but they also need to train there staff for good (not even better) customer service as people only come to walk in Centre when its emergency or no GP available. Also as there staff wants to be treated in good way they have to start behaving with people in good way.

Story from NHS Choices

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Response from Upton Hospital


Thank you for your posting and please accept my apologies for the delay in responding. We are sorry to see that you felt that staff were rude to you. This should not have happened. The Trust has implemented a campaign which promotes better communication between staff and patients. We hope to see this bear fruit and I will make senior staff aware of your comments via our reporting process, so that we can monitor this.

If you would like to discuss this further, please do not hesitate to contact me. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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