"Good care but admin could improve"

My son attended children's a&e on thursday evening with an injury which transpired to be a very bad break. He was admitted to the children's ward within a few hours and had orthopaedic surgery the next day. My only slight criticism is that as the operation was on a friday evening, I didn't receive a discharge summary (as admin don't work weekends), so we are going to fracture clinic on Monday with details written on a post note. I also didn't receive any post operative feedback from the consultants as to what they did or how i my sons operation went. On the saturday morning i asked what time the consultant round was. i was informed that on a weekend there was only one orthopaedic team working and dependant on the theatre schedule, it could be any time and they just turn up when they turn up! i needed to get some supplies in case we were there for the day waiting and popped out for 20 mins and typically that's when the round took place, so i missed them and the chance to get feedback.I think communication could be improved in this aspect, i.e a 10 min advance notice of a ward round? Other than these slight glitches and my worry over turning up to fracture clinic with post it note, I was pleased with the service. The nurses on the children's ward were excellent.

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Response from Queen Mary's Hospital for Children

We are pleased to hear your son's surgery went well and you rated our nurses on Queen Mary's as excellent. We are always looking to improve our communications within the Trust and shall ensure your comments are fed back to the Queen Mary's team. Pippa Hart Director of Nursing

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