"3 Hour Free Parking - Nonsense!"

The parking may be free but if you do not read carefully or take note of the fact you must still take a ticket - then you will still get a parking fine. The hospital really should take some responsibility to further warn visitors (especially upsetting for seriously ill people) that they must remember to take a ticket to display for their 3 free hours. Why is there not a notice on the doors or at the reception desk - Receptionists could take a leaf out of the example set at LB Healthcare (who always remind visitors about the parking at their premises). Perhaps the first thing they could ask before what is your name is have you remembered to take a parking ticket? At the very least there should be a prominent notice on the reception area warning about this.

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Response from Brook Lane Surgery

Dear Mr P We have been liasing with NHS Property Services who have asked us to the provide you with the following information: "NHS Property Services is responsible for parking at this hospital. Please write to them by e-mail at information@property.nhs.uk so they can look into your concerns." Kind regards Complaints and PALS

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