"Attract attention"

About: Russells Hall Hospital

When calling out say-care patients names it would help greatly if the nurse would stand closer to the people and not in some part of a corridor whilst calling names. It can be quite difficult when there is a general hub-bub of noise. Eye clinic

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Response from Russells Hall Hospital

Thank you for taking the time to leave us comments about the service at our Eye clinic. We welcome all feedback and would like to assure you that all comments are used to assist us in our ongoing commitment to improving patient experience. We are already in the process of making improvements to our Eye Clinic service, so knowing what our patients feel are the main areas for improvement is especially useful Your comments have been passed on to the nurse in charge of the Ophthalmology Department and they will make sure staff speak clearly and stand in the reception area when calling out patients’ names.

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