"Facebook more important than listening to patient!"

About: Colchester General Hospital

I visited you’re A&E department on Friday 4th January 2014 for a possible DVT following Superficial Thrombophlebitis. After an extremely long wait a nurse called me in to the triage room. There was no privacy in this room, the adjoining door to reception kept opening. Whilst the nurse was asking me questions regarding my symptoms, I noticed she had her phone out on the table. I assumed it was a work mobile; however upon leaning in I could clearly see she was viewing her Facebook. She proceeded to take my blood pressure, and whilst waiting for it to take, her eyes reverted back to her Facebook. The nurse then left the room without saying a word, leaving me sitting there; she then returned with a new patient and asked me what I was still doing there. I cannot believe this nurse thought her behaviour was acceptable, at best it was abysmal! I would rather the long trip to Broomfield if this is the level of service offered by Colchester General Hospital.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 06/01/2014 15:59:42 Facebook”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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