"Facebook more important than listening to patient!"
About: Colchester General Hospital Colchester General Hospital Colchester CO4 5JL
Posted by D.Fletcher
I visited you’re A&E department on Friday 4th January 2014 for a possible DVT following Superficial Thrombophlebitis. After an extremely long wait a nurse called me in to the triage room. There was no privacy in this room, the adjoining door to reception kept opening. Whilst the nurse was asking me questions regarding my symptoms, I noticed she had her phone out on the table. I assumed it was a work mobile; however upon leaning in I could clearly see she was viewing her Facebook. She proceeded to take my blood pressure, and whilst waiting for it to take, her eyes reverted back to her Facebook. The nurse then left the room without saying a word, leaving me sitting there; she then returned with a new patient and asked me what I was still doing there. I cannot believe this nurse thought her behaviour was acceptable, at best it was abysmal! I would rather the long trip to Broomfield if this is the level of service offered by Colchester General Hospital.