"Continuity and communication"
Posted by Anonymous
My experience at QEH was largely positive but would have been improved if the medical staff had communicated more with each other and with me. I was transferred from Hereford after suffering a sub arachnoid haemorrhage and was treated with a coil embolisation in QEH. My family were very happy with my treatment on the critical care ward (I can't remember that time), and physically I was well cared for on the Neurology ward. The nursing staff were pleasant and positive in their demeanour, but more continuity would have made for a much better experience. Although I was on the ward for about 3 weeks I rarely saw the same nurse more than twice, and seemed to have a different medical team on the ward round every time. The doctors were very poor at answering my questions and seemed rather vague about my treatment; for example, I was given a lumbar puncture in order to 'check the levels' and was told that the findings were within normal parameters, but a few days later I had to undergo a repeat puncture as the new doctor could not find the results. As there was a new face each day I found myself asking the same questions many times - I could have learned much more and felt much more comfortable with the situation if there had been the same doctor had been available more often. Peripheral services like Physio and Occupational Therapy were prompt, courteous and helpful, and I received excellent care from the Opthalmology department to correct my double vision. The x-ray service was also efficient.