"dissatisfied how treat ed me"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

i missed an appointment on the 3/01/2014 i had no letter for this appointment from you or phone call either.far as i knew i had an appintment for 7/01/2014 for which i had a letter ,the person i spoke to on the phone from the hospital called me a liar saying i had .she also said the letter must got lost in the post. she said they would also charge me for this although thts was not my fault. she was quite rude ,calling me liar, i am not in the habit of lying.

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your feedback. We are sorry to learn about your experience at the RJAH Orthopaedic Hospital Foundation Trust. Our aim is to provide high quality services for all our patients. If you would like the issues you have raised looking into, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG

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