My mother and I arrived 15 minutes before our appointment and handed the appointment letter to the person in charge of the reception desk. We were told to sit in the waiting area. Five minutes after the appointment time I approached the desk to ask when my mother would have her scan. (I should point out that my mother is 95 years old and quite frail).
Only at this point were we told that there would be a 30 to 40 minute delay. My point is that we should have been told this when we arrived. We could then have made an informed decision whether to wait or reschedule.
It appeared to me that the staff had no consideration for those awaiting their appointments and felt it was acceptable to simply tell them to sit in the waiting and then ignore them rather than engage with them and keep them informed of what was happening
"Failure to advise about delay at CT Scan appointment"
About: Crosshouse Hospital / Trauma & orthopaedics Crosshouse Hospital Trauma & orthopaedics KA2 0BE
Posted by Ms SA (as ),
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