Staff need to communicate between themselves for starters. So often asked questions to be met with "I don't know" (and cant be bothered to find out!) Also when a patient asks for something, instead of just responding "I'm busy right now I'll be back/sort it later", actually make a note and get back to the patient. Too many times told "later" to be simply forgotten and ignored. Some very good staff but too many couldn't really care.
"poor communication"
About: Croydon University Hospital Croydon University Hospital Croydon CR7 7YE
Posted via nhs.uk
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