"Urgent Care Team for my mum"

About: Prospect Park Hospital

My mother was referred to the Urgent Care Team and I am pleased to say within a few weeks she is doing much better. The main receptionist showed us where we needed to go on both visits.The Urgent Care reception area was clean and tidy, the psychiatrist was friendly and helpful. We were offered tea while we waited on both visits by staff. The support package put in place for my mum worked well. All support workers she saw were pleasant and helpful. They are now bringing their involvement to an end gradually. For my mum, who has been ill for months now, they have really been fantastic- thank you Prospect Park Urgent Care Team. Issues: -The Psychiatrist had some misinformation at the beginning which we corrected regarding medication -At the end of the 1st visit we wern't sure if we could leave or still had to wait so found a staff member who helped us. These are really quite minor though!!!

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Prospect Park Hospital

Thank you for your feedback and we are glad to hear that your mother is doing much better. It was good to hear that you were made to feel comfortable on your visits to Urgent Care and that the support package put in place worked well for your mother. We will ensure your feedback is passed on to reception and relevant Urgent Care staff as well as the issues you mentioned as it is important and helpful for us to receive all kinds of feedback and pass on to the relevant services. Thank you again for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful