"Culture and customer service"
About: Raigmore Hospital Raigmore Hospital Inverness IV2 3UJ
Posted by r1fcuk (as ),
While waiting in outpatients department Raigmore Hospital, a doctor entered the corridor from the consulting room with a patient. Doctor was looking for a nurse to give instructions and couldn't see any nurses in the immediate vicinity. Doctor said to patient that all the nurses have vanished and he bet they were all on a tea break.
This does not seem to be a great culture set from the top when NHS Highland has set out the HQA.
Lots and lots of work to do still regarding culture and customer service.