About: The Great Western Hospital

My son cracked a tooth on Christmas day. He knew he needed to make a dentist appointment but it was bank holidays & weekends in between.. At first he was able to deal with the pain, but on the Sunday evening his pain was unbearable. He called 111 & was told he would be a call back within 2 hours, after 3 hours & in exhursuating pain I took him to A& E as he clearly needed help with the pain at this point he was also covered in a very painful & nasty , angry looking rash.. After an hour or so He was called in & the nurse who saw him virtually told him off for coming to A & e,he was given tomazipan ... and sent away! Well the next day his face was swollen, he'd not eaten or slept much at this point and was getting quite Ill..still with a rash.( he also has a 1 yr old at home). We went to the dentist, he was perscribed amoxicillin & told to comeback ashe couldnt openhismouth. His neck started to hurt,face very swollen throat getting tight not able to talk well. We called 111, the paramedic's came out & gave him some kind of allergy shot...new years eve, early morning very poorly called 111 where he was told to come to A&E !! So then he has alsorts of blood taken, scan all sorts brilliant care this day took 6 hrs & he was admitted. His to it was removed on new years day. My point is that one he went through so much pain &must of cost the NHS a fortune. If only he had been seen & dealt with properly this would /could have been dealt with & not left to get so poorly & costly.., by the way I did need to ask for a drip he was getting quite dehydrated as he couldn't swallow..not even a drop of water...please can some one bring back common sense? Totally unnecessary experience I believe!?

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Response from The Great Western Hospital

Thank you for taking the time to let us know about your son’s experiences, I'm only sorry that they weren’t more positive. I hope that he is recovering well. Your concerns have been passed to Toni Lynch, the Directorate Head of Nursing, and Caroline Wretham, the Matron, both of whom would welcome the opportunity to discuss what happened in more detail. Should you wish to, they can both be contacted on 01793 605275.

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