"Easy question nightmare answer"

Anything else?

After receiving a letter from NHS Medway requesting I have a blood test prior to a MRI scan I called the general number to see if I had to book. After waiting some time for somebody to pick up the call, I was told by a very tied sounding receptionist that "we don't do blood test unless you are an inpatient" I suggest that may I could go to my local small Hospital. The response was " I supose so". I asked again "do I go to my local Hospital" "not sure" was the answer. Well I will go to my local and with luck speak to some one who can help. This is not my first experience of poor service from Medway.