"Dermatology Visit, and RLI Web site"

About: Royal Lancaster Infirmary

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Referred in a timely way for a biopsy at RLI. Checked UHMB website and does not allow for feed back (write to them if not complaining - really!). No information on any department to check what they do or names info on doctors Overall very poor site other than for tel numbers and aims etc. . The visit: difficult finding a car park space and drove around several times to wait for departures, could be problems if timing tight. Car park charges excessive and as appointment times late one pays over the odds. Entrance to Outpatients/Dermatology is depressing, looks grubby and needs better maintenance, lots of "sticking tape" repairs. Dermatology waiting area very small and crowded. Staff did not inform patients how long appointments delayed which they all were (spoke to others) - communication on times should be second nature as reception staff available. When eventually seen Doctor complained about how small the minor surgery area was and that needed a 45 minute slots not 30 minute for the biopsy. Minor surgery staff were however chatty and informative when minor op underway. Whole environment needs good admin maintenance as on current use was pretty depressing all round (not just money but awareness that posters should not be blue tacked, running repairs should not be left with alert stickers over trip points etc. Plenty of scope for small improvements.

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Response from Royal Lancaster Infirmary

Thank you for posting you comment regarding the dermatology service at Royal Lancaster Infirmary, we always value feedback so that we can improve our service to users. You can post comments or complaints via our website at the following email address CommentsandComplaints@mbht.nhs.uk . We note your comments regarding car parking and will pass those onto the department concerned. We have also passed your comments about the department onto the team which manages this area and can only apologise for any problems you encountered. If you would like us to look further into the points you raise and respond directly to you please do contact our Patient Advice and Liaison Service on 01539 795497.We acknowledge that the d├ęcor is not as good as we would like. In fact we intend to do works to the area very soon, which will allow us to improve the feel of the Unit and improve its notice boards for example. The issue of repairs and hazard tape is sometimes difficult, because when something wears out or breaks we still have to keep the Unit working for other patients. So thank you for your comments, which help to keep us focussed on the environment for day patients as well as our in-patients.

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