"Dermatology Visit, and RLI Web site"
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by D*
Referred in a timely way for a biopsy at RLI. Checked UHMB website and does not allow for feed back (write to them if not complaining - really!). No information on any department to check what they do or names info on doctors Overall very poor site other than for tel numbers and aims etc. . The visit: difficult finding a car park space and drove around several times to wait for departures, could be problems if timing tight. Car park charges excessive and as appointment times late one pays over the odds. Entrance to Outpatients/Dermatology is depressing, looks grubby and needs better maintenance, lots of "sticking tape" repairs. Dermatology waiting area very small and crowded. Staff did not inform patients how long appointments delayed which they all were (spoke to others) - communication on times should be second nature as reception staff available. When eventually seen Doctor complained about how small the minor surgery area was and that needed a 45 minute slots not 30 minute for the biopsy. Minor surgery staff were however chatty and informative when minor op underway. Whole environment needs good admin maintenance as on current use was pretty depressing all round (not just money but awareness that posters should not be blue tacked, running repairs should not be left with alert stickers over trip points etc. Plenty of scope for small improvements.