"I was so embarrassed "

About: Inclusion Matters Sefton

(as the patient),

I made an appointment to see a counsellor in Maghull.

When I arrived, I was kept waiting for 30 mins and when the counsellor came out of her room, she approached a man - assuming that he was there to see her. After 5 mins, she came back out with him and then called my name out.

I was so embarrassed that she was seemingly so insensitive to how a patient should be treated. I spoke to her for 5 mins, made an excuse about being late for something else and promptly left.

This was in Aug/Sept and no I didn't go back.

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Response from Elizabeth Forrest, CBT Therapist, Inclusion Matters

Dear RHC,

Thank you for leaving your feedback.

I'm very sorry to hear about your experience and would like to see if there is a way of resolving this problem. As all the posts on Patient Opinion are anonymous I can not look into the situation further without speaking to you first. Therefore if you would like to explore this further please call me on 07808795028.


Elizabeth Lovell

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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