"didn't know that as well as the planned op, my tonsils were removed"

About: Norfolk & Norwich University Hospital / Ear, Nose and Throat

(as the patient),

Had to report at 7am but did not go to theatre until 12. 45. No one kept me informed and the only contact I had was a nurse measuring and bringing compression socks. I have large ankles so had to have large socks but these were then very slack on my legs.

I had very good pre-assessment information and had been advised not too drink anything hot and just soft/liquid food for a few days so was surprised to be offered tea and toast when I got back to the ward!

I was then discharged before I felt that I had fully come round from the anaesthetic. I had to hang on to my husband to get to the car.

I then discovered when I got home that as well as the planned op, my tonsils had also been removed. It would have been nice to have been told this.

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Response from Tracey Wooldridge, Quality Improvement and Assurance Manager, NHS Norwich CCG

Dear Diznee

I am very concerned to read your story and would urge you to please contact me at Norwich Clinical Commissioning Group on 01603 613325.

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Response from Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very sorry to hear about your experience and would be very grateful if you would get in touch with us through our Patient Advice and Liaison Service on 01603 289036, so that we can discuss this with you and investigate the circumstances around your experience of care at our hospital. Your feedback has also been sent to our Director of Nursing and the Medical Director.

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