"Absolutely disgusting"

About: Worthing Hospital

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My mother, who has dementia, was rushed into hospital on Christmas Day. At the time I was in hospital myself (some 4 hours away). After initial contact with doctors and nurses, I was informed on the Friday afternoon, that my mother didn't want to speak to me and nor should I be given any details regarding her care. When I protested, reminding them that my mother suffers with dementia; I was informed rather haughtily by the lady from PALS, that a social worker was present and that my mother was deemed to be 'of sound mind'. I had to wait a further 2 days until my mother was discharged before she called me wanting to know why I hadn't been in contact!! She was extremely distressed when I told her what had happened. I intend to take this to the very top because this is disgusting.

Story from NHS Choices

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Response from Worthing Hospital

Thank you for your feedback.The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We are sorry that you are unhappy with the communication about your mother’s condition whilst she was in hospital with us. The situation you have described must have been very frustrating for you. We would be happy to investigate your concerns as a formal complaint so if you would care to contact our Customer Relations department on 01903 205111 a member of staff will be pleased to explain the process to you.

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