"A2 ward nothing written in notes"

About: Russells Hall Hospital

Anything else?

Visited my friend on A2 ward today. She has spent 7 days there already and she was most concerned with the treatment she is receiving. Until the day she went into hospital she was having daily treatment at home , by a nursing team, to her legs. On going onto A2 ward it was decided they were going to drop this to every 3 days. No explanation was given as to why, therefore she asked me to see if I could find out the reason for this as it contradicted what she had already been told prior to entering Russell Hall hospital. I made an enquiry at the desk and spoke to the nurse. On asking why her treatment had been changed to only every three days, I was told by the nurse that she could not tell me without looking at the notes and that she would come and tell me when she had done this. Sometime passed and we had heard nothing and my friend said could I go and ask as it would be changeover soon and the nurse would be gone. Anyway, I approached the nurse who said she could tell me nothing as there was nothing written in the notes. Nothing at all, nothing to say who had authorised this change to my friends prior treatment and no reason why it had happened. I pursued this matter and said was it usual to have nothing written in the notes and she said she could not answer that and she could not tell me anything because there was nothing written down, but she had put an urgent message for the tissue viabilty team. So, I was just wondering is it professional to have nothing written in medical notes and for nursing staff to not know anything at all about the patients in their charge. It seems a little bizarre to me. I hope this is not a case of discrimination as my friend is nearly 80 years old. How can you spend seven days in hospital and have nothing about your treatment written in your notes. I hope the matron in charge of this ward reads this .

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Response from Russells Hall Hospital

Thank you, Amanda, for taking the time to give us feedback about our hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are sorry that you were unable to find an answer in response to your friend’s concern about the change to his/her treatment. Maintaining excellent communication with our patients and the friends/relatives is very important to us, so we can only apologise if we failed to do this on this occasion. We can assure you however that any decision to change any aspect of a patient’s treatment would not have taken place without the correct considerations being made. You have raised a number of issues which have been forwarded to the matron and lead nurse responsible for this ward. It is difficult, however, to comment on your friend’s specific case without his/her details and reviewing his/her medical notes. If your friend would like to discuss his/her concerns with us in more detail he/she can contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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