"Refered to A&E by GP"

About: East Surrey Hospital / Cardiology

(as the patient),

In November I went to my doctors complaining of chest pains and shortage of breath, I was lucky enough to see Dr Bret a new doctor on secondment to my GP and now is working at A&E at ESH,

I had been miss diagnosed as having asthma for the last three years, the two heart operations have cleared it up nicely

He refered me to A&E where I was very well looked after, despite the constant pressure staff were under through genuine patients, drunks and others with serious mental issues, I was impressed that everyone including all of the time wasters were given extreme courtesy by doctors and nurses despite the rudeness and abuse thrown at them, Clearly I would not have the tolerance level to put up with the nonsense for five minutes!

I was admitted and after tests has two stents the day after and a further couple the following week during which time the lovely nurses and doctors could not have been more caring.

I would like to than Dr Allen and all of his team, the nurses and cleaners in fact everyone who makes that unit run so well, you all saved my life for which I shall be eternally grateful even if some of my employees are not!

I would also wish to thank everyone for putting up with me for the ten days and wish all at ESH good health and happiness throughout the New Year

Many many thanks

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Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear dk from RR

We really appreciate you getting in touch and sharing your experiences with us.

Our emergency department is certainly very busy and it is good to hear that our staff are doing a wonderful job in what can often be a difficult and challenging environment.

We are also pleased to read that you found the care offered by Dr Bret, Dr Allen, our nurses and our cleaners to be first-class. We work as one big team here at East Surrey Hospital and we are delighted that this is reflected in your comments.

I will ensure that your message is conveyed to all staff involved with your care and wish to take this opportunity to wish you also, health and happiness for this coming year.

Kind regards

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear dk from RR

I am so happy to hear that you were so well looked after by our teams on your recent visit. It is very kind of you to take the time to write to us and let us know.

You are right that some people can be challenging in the Emergency Department, but it is so important that we treat everyone that needs us as an indivdual and try to work out why they might be acting in an unusal or difficult way. Sometimes there might be a medical or psychiatric problem that needs urgent attention and so we approach everyone with great optimism and an open mind!

I am very grateful for your comments and will let the teams know.

Best wishes

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

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