"Trying to get an appointment"

About: John Radcliffe Hospital

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Having been referred by my GP for an appointment at the ENT department, I received a letter from the Choose and Book service asking me to contact them to make an appointment. I contacted them by telephone and was told that ENT make the appointments directly, not through Choose and Book! . I then received a pre-printed letter from Choose and Book asking me not to contact their department again. This is now some two weeks ago and still nothing from ENT. I rang this morning to see if I could check progress for making an appointment and was told I wasn't on the system in the Outpatients department and would need to speak to another department. I rang that number to be told that II had been given the wrong number and that I should have rung Outpatients. Back to square one.... Can't fill in section 4 as cannot seem to even get an appointment. I have been trying to ring the Outpatient numbers I have been given 01865 231100/ 01865 231188. There is no one available! How on earth does anyone get an appointment in this department. I do wonder what happens to people who need help urgently, but can't work out the appointments system. Please can someone contact me so that I can get to see a specialist. Thank you.

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Response from John Radcliffe Hospital

Thank you for your feedback. It is unfortunate to hear you are having difficulty getting in touch with the department and we do apologise for the inconvenience this has caused you. Please contact the Patient Advice and Liasion Service staff, who are available during the hours of 9 - 4pm Monday to Friday and can offer you support through this appointment process. Their offices are located near the main entrance of all three hospitals. They can be contacted on 01865 221473 or 01865 240868. Their email address is PALSJR@orh.nhs.uk

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