"Disgraceful attitudes"

About: Leighton Hospital

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I haven't been to many hospitals but this was by far the worst hospital I've ever been in. After moving house 3 weeks ago I have not yet moved GP's. However I became unwell this morning at 6am and decided that I would go to my nearest A&E. On arrival I checked in at reception with no problems and the waiting room was completely empty. After about an hour I was called in by a nurse (lovely lady) who said she would get the hospital's GP to see me. I waited a further hour and a half and in that time another reception desk opened. I thought this would be related to the GP so I asked the lady on reception if I was waiting in the correct area. The lady on the reception has to be the rudest person I've ever had to deal with. At no point was I rude to her so I expect the same in return. The lady talked down to me and asked me why I hadn't moved GP's yet and spoke to me like I was a 2 year old child. She also gave my husband funny looks too. I have no idea what her problem was. I then progressed to the GP's waiting area and the GP and the receptionist with the bad attitude had a conversation with each other (which I could hear!) and carried on about why I hadn't moved GP. Even if I had of moved GP at 6am I still would have gone to A&E. At that point I just wanted to make sure I was ok and leave. He was also very abrupt and his bedside manner was much to be desired. Overall the customer service I received this morning was disgraceful. I don't pay my taxes to be treated in such a way.

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Response from Leighton Hospital

I am very sorry that your experience was so poor. All the team work hard to ensure effective communication and signpost patients to the most appropriate area in order for them to receive optimum care . It would seem this was not achieved on this occasion and I apologise Can I suggest you contact the Customer Care team on 01270 278098 so we can gain a greater understanding of which team members you came into contact with so that we can speak with them individually. Sue Talbot-Crosby, Matron Accident and Emergency

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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