"Very unhappy"

About: North Downs Hospital

Anything else?

I had 2 hernias that were treated at north downs. During my stay I had interaction with the most awful nurses. My operation was very severe because of my job and I had 8 holes in my stomach. I was sitting up right for 9 hours after my operation. The nurse came in in the morning and said to me "oh you can't sit like that, support yourself" I panicked as I was completely incapacitated. Couldn't hold my own head let alone my upper body. She lowered the bed at a reasonably fast pace while she kept telling me to support myself. I was screaming and swearing in pain and my stomach was completely stretched out flat. It was the worst pain I have ever endured. From sitting up to having my stomach stretched was horrendous. She came in an hour later and said "have you manned up yet?" I was completely embarrassed and didn't have an answer. I felt helpless. Since then I have had to travel back to north downs and see the emergency surgical team who told me that the lumps and swelling are from severe trauma. The lumps appeared about 1-3 hours after I was laid flat by the nurse. For 6 days I couldn't get dressed couldn't put my socks on literally still incapacitated. My surgeon told me he was horrified by the way the nurse has treated me. That they think it's just a little operation and I should be ok. If they had read my notes or communicated properly they would have known that I had 2 8inch gauzes riveted and stitched the my stomach muscles. To prevent the same thing happening again, as I said, because of my job. I was an NHS patient and did not ask to be put in a private hospital but I will never ever be returning for any other treatment of any kind. Very disappointed and demoralised by my experience.

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Response from North Downs Hospital

I am very sorry if your experience was not at the standard that you expected. I would very much like to discuss this with you further to allow me to fully investigate what happened during your stay. One of our key objectives is to ensure each patient is treated as an individual and involved in their care and I apologise if this did not happen in your case. Please contact me direct at the hospital, either by phone or in writing, and we will do everything we can to ensure that a similar experience is not repeated for any other patients. Thank you for bringing this to my attention as it is important to me that we continue to learn and improve the care we deliver at North Downs. Regards, Stuart Emerson General Manager

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