"Poor nursing care"

About: Basingstoke and North Hampshire Hospital

Anything else?

After a major operation by excellent surgical staff the ward staff let us down terribly. On the orthopaedic ward The staff failed to order a blood transfusion because of an admin mistake. One nurse failed to insert an IV correctly even after checking insisted it was ok. Only after severe ,bruising was the canular replaced. When I complained the nursing staff ignored my wife for 16 hours and let her catheter drain back up into the bladder. When her pressure boots became smelly and unpleasant the staff refused to change them. Only when the night staff came on were they changed. The lack of care for all people on her ward was profound and we would be very concerned about returning. Some staff were very helpful and cheerful but other nurses were rude uncaring and full of self importance. They often blamed computer failure for refusing pain relief and ignored alert calls from patients while chatting about personal matters at their work station. One patient so many errors! A sad place where good surgery in failed by poor nursing.

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave your comments. I am sorry your experience did not meet the high standards of care we aim to provide. We would welcome the opportunity to discuss this with you. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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