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Excellent care

Story from nhs.uk

"Excellent care"

About: North Tyneside General Hospital

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I could not be more happy with the care I have received during my visits to hospital. The doctor who was leading my case was brilliant, as was his team of nurses and staff. Fantastic care! They treated me very kindly and sensitively, always ensuring I was happy with what decisions and treatment they were to provide. I have had a very fast diagnosis because of this, and could not thank them enough for their determination to get me my medication before Christmas so that I can enjoy this wonderful festive period! The care did not stop at hospital either, I have been receiving regular phone calls from the Doctor to check up on my condition and to see how the medication is working. I am very pleased. Wonderful hospital and staff. Will definitely recommend to all of my family and friends!!

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 22/12/2013 at 15:27
Published on nhs.uk on 23/12/2013 at 03:00

Dear Kimberley Thank you so much for sharing your wonderful experience of care at North Tyneside Hospital. All of our staff work extremely hard to provide the type of care that is truly centred around the needs of each individual patient. We understand that this involves our patients feeling fully informed and involved in each and every decision that is made about their care and treatment. I am absolutely delighted to know that this was your experience. To know that the efficiency and coordination of your care has continued once you were home too is very reassuring. I know that your kind words will mean a great deal to the team so I will make sure that they are forwarded on to them. Best wishes for a very Happy Christmas! Kindest Regards Annie

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