"A and E a shambles"

About: Royal Alexandra Hospital / Accident & Emergency

(as the patient),

On a few occasions recently due to a complex health condition I have been admitted to accident and emergency by ambulance. The place is always utter chaos no matter what time or day, with patient's parked on trolleys for long periods in the corridors, often very unwell and vomiting or having suffered injuries, and it seems staff barely check on them unless an accompanying family member goes to seek assistance. The department is also well attended by people in police custody, handcuffed and accompanied by police officers. My husband and I counted 10 police officers on a recent visit, with very rowdy detainees who were clearly upsetting older patients and patients with children. Again, these detainees were parked handcuffed on trolleys in the corridor.

In total on my last visit, it took five and three quarter hours from admission by ambulance to me being transferred onto a ward. This place is in serious meltdown and something needs to be done urgently to improve the situation at the highest level as patients are suffering!

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Confused13

Thank you for taking the time and trouble to provide your feedback.

I have passed your comments onto Kirsty Orr, Clinical Services Manager for A&E (RAH).

I would also be grateful if you could contact her at Kirsty.Orr@ggc.scot.nhs.uk or on 0141 314 9574 who will be happy to discuss your various concerns.

Once again thank you for using the Patient Opinion website.

Kind Regards

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