"When I attended the clinic I was ..."

About: Rochdale Infirmary

(as the patient),

What I liked

When I attended the clinic I was seen by the doctors. I was advised to have have a hysterectomy. I found the Doctors were very kind and supportive. They explained what would happen and answered all my questions and worries with great understanding.

What could be improved

I was put in a room on my own which I didn't mind but it seemed to be the case of "out of sight out of mind." The care I got from the ward staff was very poor. Not being able to get out of bed for two days because the drip for my painkillers wasn't working and I was in great pain. Three of the instances were I was never offered any help or given any water to have a wash, I used some babywipes I'd brought in. I slept in my dressing gown one night because I was cold, I'd asked for a blanket but no one took the trouble to get me one. Not once did anyone change my drinking water while I was unable to get up even though I was told to drink plenty of water, my visitors did this.

Story from NHS Choices

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Response from Rochdale Infirmary

We're very sorry about your experience at the Infirmary. While we'll pass your comments on to the service, please feel free to contact our Patient Advice team if you wish us to look into this further. You can contact PALS via enquiries@pat.nhs.uk

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