"Excellent, professional and swift treatment, very..."

About: Royal Derby Hospital

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I would like to thoroughly and sincerely thank everyone who helped and treated me today at the Derby Royal Hospital. Arriving at A & E, I felt I was having a heart attack. The treatment was very prompt and professional, whilst maintaining a comforting friendliness. The whole process from my first ECG, Blood tests, CT scan, Clinical Measurements, including the Nurses, Doctors and Porters really exceeded any expectations I could have had. Waiting times were minimal, I was kept informed of my progress and possible diagnosis throughout the time I spent in the hospital, so therefore was reassured and confident in the care provided. The hospital has a friendly, helpful feel, I was made comfortable and felt reassured during the time I was there. There is certainly a feel of efficiency and organisation and although we all would prefer not to end up in Hospital, I could not recommend a better place to ask for treatment and help. Thankfully I left without any serious problems Once again, I would like to thank everyone who treated and helped me, what a wonderful, professional and pleasant team.

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Response from Royal Derby Hospital

Many thanks for your kind comments regarding your recent stay here at the Royal Derby Hospital. The staff work very hard to ensure that all patients receive a high standard of care and I was very pleased to hear that you felt this was the case on this occasion. I will certainly ensure that this important feedback is shared with all the appropriate staff as I am sure they will also be very appreciative. Many thanks once again for taking the time to provide us with this feedback on your recent experience here. Kind regards Beth Maher Assistant Director Communications

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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