"Sometimes food is not even hot and dry"

About: Nottinghamshire Healthcare NHS Foundation Trust / The Woodlands (inpatient unit for substance misuse)

(as a staff member posting for a patient/service user),

Yesterday (Wednesday 18th December) We went to the Woodlands at Highbury Hospital to gather some feedback.

The question we asked was - How do you feel about the services you receive; good, bad or indifferent?

We received this response from a service user...

"1st impressions are good at Woodlands, I've been here for 2 weeks. I think staff are friendly, seem to want to help. Bedrooms are good but the food could be improved. Perhaps the issue is being bought along to the unit in a hot trolley. Sometimes food is not even hot and dry. "

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Response from Amy Gaskin-Williams, Service User and Carer Involvement and Experience Manager, Involvement Team, Nottinghamshire Healthcare NHS Trust

picture of Amy Gaskin-Williams

Thanks for helping to gather comments at the Highbury Listening event.

All comments gathered at the Listening Event are being shared with the senior management team who oversee Highbury services, and I'm sure they or a responsible manager will respond in more detail shortly.

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Response from Rod Hudspith, Woodlands Manager, The Woodlands Substance Misuse Services, Nottinghamshire Healthcare NHS Trust

Hi there, many thanks for taking the time to pass on your thoughts and suggestions. I am pleased to hear that you've found your Woodlands experience to be a positive one and your comments about the 'friendly' staff and good bedrooms are most welcome.

The issue around the food is something that I am aware of; we have developed an excellent relationship with our food provider and are in constant discussion about how we can improve the range of options available on our menu. On the occasion you mention I understand this was due to fault with the food trolley which resulted in the food being dry - this has now been rectified and food temperature is subject to routine checks before it is served.

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