"Service users are not able to access their funds without sec. 17 leave"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a staff member posting for a patient/service user),

Today, we visited service users at The Willows to gather feedback about the services & facilities.

This is the feedback we received:

"Service users are not able to access their funds without sec. 17 leave."

Patients find it really stressful that they have no way to buy gifts for themselves. "

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Response from Amy Gaskin-Williams, Service User and Carer Involvement and Experience Manager, Involvement Team, Nottinghamshire Healthcare NHS Trust

picture of Amy Gaskin-Williams

Thanks for helping to gather comments at the Highbury Listening event.

All comments gathered at the Listening Event are being shared with the senior management team who oversee Highbury services, and I'm sure they or a responsible manager will respond in more detail shortly.

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Response from John Maguire, Ward Manager, The Willows, Nottinghamshire Healthcare Trust

Thank you for your response which shows understanding for the sometimes frustrating situation people on a section find themselves in,as ward manager I would welcome a discussion with you about any new ideas and ways we can safely overcome this situation as I am sure you would agree it is something we already strive hard to achieve

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