"Discharged in pain and no pain relief provided"

About: The Royal Victoria Infirmary / General surgery

(as the patient),

I was discharged from ward 46 recently at 09.30hrs. I was still waiting for prescribed pain relief at 11.30hrs. I was told that the pharmacy was only small and that the medication would be available later in the day.

I went home and waited on telephone call from the ward, at 17.00hrs I tried endlessly to contact the ward but the line was constantly engaged. I finally spoke to a nurse at 21.50hrs. I was informed that my medication had not come back from the pharmacy and to call after 11.00hrs the following day.

The medication was finally ready at 17.40hrs on the Sunday, that was over 30hrs with no pain relief. Shocking way to treat anyone.

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices about the delay that you encountered in receiving your discharge medications, and which left you in pain. The Trust does have mechanisms in place to ensure patients are discharged with the medications they require and we are very sorry that this did not happen in your case, as this is not the standard of service that we would expect provide. In order to fully investigate your concerns, and to identify how we can prevent any reoccurrence, we would be very grateful if you could you please telephone 0191 233 6161 and ask for Matron Rutherford, in order to confirm your details, so we can look at this in detail.

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