"Father In -Law stay in Hospital"

About: Norfolk & Norwich University Hospital / General surgery

(as a relative),

After an emergency admission to the Norfolk and Norwich Hospital my father-in-law's initial care in Easton ward was exceptional, friendly staff, good communication, excellent care and excellent staff attitude.

Once he was moved to Edgefield Ward his care was not very satisfactory. The attitude of some of the staff, the conditions on the ward and he felt that they did not respect his dignity on several occasions. Some rude staff, poor communication, and poor care received.

On one occasion he asked to have the catheter looked at because it was leaking, to be told that if he wet the bed he would have to lie there as it was his fault. In fact having a catheter in situ you have no choice as this by-passes the control to urinate.

He questioned the need to clean his skin prior to having a blood glucose test, and the member of staff just wiped his finger with their gloved hand prior to pricking his finger, I'm not sure this is correct IP&C practice.

When he was eventually discharged at 0930 am, to be told that he had to do 3 urine tests prior to leaving, he did these as requested and was eventually discharged at 1800 that evening. He had no requirements of continuing care so could have been discharged a lot earlier.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about the poor care provided to your father-in-law and we will raise these concerns with the ward sister. We expect every patient to be treated with dignity and respect and would like to thank you for bringing these issues to our attention.

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