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Excellent treatment

Story from nhs.uk

"Excellent treatment"

About: Lincoln County Hospital

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My daughter age 29, was admitted as an emergency, with a completely blocked bowel. Diagnosed using numerous advanced tests within days. Treated with life saving urgency. Subsequently surgery four weeks later. Her surgeon is a brilliant colorectal surgeon, his reputation goes before him in this county. I would give the colorectal department five stars for competency. As for the hospital stay, and it amounted to weeks, all care was very good, and the ICU is excellent. Only one niggle - Digby ward may have a bit of a culture problem, in that they ignore patients buzzers. Word goes round very quickly to press the buzzer as soon as you feel any pain, because they will take at least 20 minutes to get to you. Other wards do not have this problem. So is Digby particularly understaffed? It looks that way. On the whole, I do not believe better treatment could be had anywhere than my girl received in Lincoln County. She is alive and stoma-free due to the care and treatment she received. Thank you from the bottom of my heart.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 16/12/2013 at 10:15
Published on Care Opinion at 12:18

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Thank you so much for taking the time to leave us your feedback; it is much appreciated. It was great to read about how well your daughter is doing – it must have been a terribly worrying time for you all – please pass on our best wishes and I hope she is continuing to make a good recover; just in time for Christmas!

Thank you for your comments about Digby ward – I know the staff will be disappointed to read this – please be reassured that with recent nurse recruitment our staffing levels are much better and we have in fact increased them, but your point about buzzers is an important one and I have passed this onto the team so they can look into this. Thank you again and best wishes.

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Response from Lincoln County Hospital 10 years ago
Lincoln County Hospital

Submitted on 19/12/2013 at 11:24
Published on nhs.uk on 20/12/2013 at 03:00

Thank you so much for taking the time to leave us your feedback; it is much appreciated. It was great to read about how well your daughter is doing – it must have been a terribly worrying time for you all – please pass on our best wishes and I hope she is continuing to make a good recover; just in time for Christmas! Thank you for your comments about Digby ward – I know the staff will be disappointed to read this – please be reassured that with recent nurse recruitment our staffing levels are much better and we have in fact increased them, but your point about buzzers is an important one and I have passed this onto the team so they can look into this. Thank you again and best wishes

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