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Liver surgery and outpatients

Posted By glocal1

"Liver surgery and outpatients"

About: Heartlands Hospital / Colorectal surgery Queen Elizabeth Hospital Birmingham / Colorectal surgery

(as the patient),

What was good: - After some negotiation I managed to see the consultant of choice.

What could be better: - Organisation and waiting times.

Having had major surgery recently at both Heartlands and QE, the QE would be 7/10 for aftercare with heartlands 9/10....not the result I anticipated.

The actual surgery would be 9/10 QE, with 11/10 for Heartlands due to the team approach taken at Heartlands and Surgical team responsibility for patient care evidenced.

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Responses

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust 10 years ago
Margaret Mitchell
Deputy head for patient services,
Heart Of England NHS Foundation Trust

Submitted on 18/12/2013 at 09:13
Published on Care Opinion at 12:23

Dear Glocal1,

Thank you very much for your response, I am pleased that both your surgery and aftercare at Heartlands went well and I am hopeful you are on the road to recovery. I will certainly pass on your comments to the relevant teams who will be delighted with your comments.

Kind regards

Margaret

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