"Long waits to be seen in eye follow-up clinic"

About: Scunthorpe General Hospital / Ophthalmology

(as a relative),

Appointments for a simple follow-up checkup keep everyone waiting for 2 hours or longer.

I feel the administration and management of this department is poor. Appointments are regularly changed, often several times so several letters are sent to cancel and then make a new appointment = additional costs to the NHS. Waiting room is not available so everyone sits in the corridor and staff shout down the corridor when you are next.

Too many appointments seem to be scheduled at the same time of day when there is no way all those people can be seen at that time, hence the two hour wait.

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Response from Scunthorpe General Hospital

Hello, thank you for your feedback. I'm sorry to hear you were kept waiting for so long. You are welcome to contact our Patient Advice and Liaison Service on 01724 290132 to discuss your concerns further. Kind regards, Sarah Mainprize

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