About: William Harvey Hospital

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I recently stayed on the Kings B ward of The William Harvey hospital after being admitted into A&E with appendicitis. My care was incredible. I had an operation to remove my appendix within four hours of being admitted, the operation went well; I was home less than two days later, and am fine now after two weeks. I was most impressed by the nursing staff on my ward. Their care of me, and everyone around me - people of varying needs - was so personal, friendly, respectful and caring I barely wanted to go home. All of us on the ward were brought together in conversation by the nurse if we wanted to, or left to it if we wanted to. Such an approach made a lovely, warm atmosphere on the ward and it felt like somebody's home. Meanwhile, it was obvious that the nurses were having to work so hard, and were incredibly busy, but that never appeared to impact on us - the patients. I thank the staff very much indeed.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for taking time to feedback and glad to see that you are on the mend. We agree that our staff work really hard to care for patients professionally and with kindness and respect. They will certainly appreciate your feedback. Best wishes for the season and 2014.

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Response from William Harvey Hospital

Please accept our apology for the delay in responding to your posted comment. We would like to thank you for our high praise of the staff in the Kings Ward. Positive feedback is always a huge moral boost to our staff and also enables us to use your feedback as a training tool that highlights what is important to our patients. Your comments will be fed back to the Kings Ward, and also the management of the department under whose remit they fall so that they are fully aware of all of your comments. All compliments are also recorded onto a database and reported back to the areas monthly so that they can review all positive feedback constructively and use this as a motivator for the staff.

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