"Leaving hospital"

About: Royal Bolton Hospital

Anything else?

After recently spending 4 days in ccu I was then given the option in the morning to stay in hospital on a ward or to go home " as I might catch something if I stay "' so I thought with the obvious situation with the shortage of beds being available I would go home. At ten am on the Friday I informed the nurse that I would go home, I then waited patiently all day for them to give me the paperwork that they said I needed, the medicines had arrived at approx 3pm although as I later found out one of them was missing off my list, so I waited and waited , I felt sorry for one of the nurses as she kept saying to me throughout the day that " she was so sorry for the delay but they need a doctor to sign my discharge and one just isn't available", so I patiently waited. At seven pm I had just had enough , my lift home had gone as I was still sat on my bed and a doctor that was going to sign my discharge had just gone into intensive care so they did not know when a doctor would then be available so I could be there for hours still. I took my medicines and left in a taxi that cost me £15 to get home. I understand that there has to be a procedure in discharging patients I really do but after 9 hours waiting and then tell me that they have no idea when my papers might be done is bordering on farce, and then when I say that I am leaving they tell me one of my tablets isn't in the tablet pack when it should of been as it was listed on my discharge papers that was printed off on the following Monday !!, if somebody had of checked them earlier they would have noticed it. The doctor that told me at 9.30am that I could go home if I wanted to was on ccu for most of the day, could he not of signed a piece of paper as that is what I was told was the only reason for me waiting, For 4 days your hospital did what it had to be done to keep me alive and I thank you so much for that but it seems once a decision has been made that somebody can go home and is advised to go home so as not too catch something it seems that you run out of ideas, the status suddenly changes of that person and they dissapear off the radar, they are now somebody else's problem, these are my words but that was how I was made to feel apart from one nurse who kept coming over to me to apologise profoundly . When my discharge letter came 5 days later it wasn't signed by anybody, the doctor had said I could go at 9.30 am that morning so exactly what had I been waiting for ?. There are some fantastically dedicated and talented people in your hospital we all know that, but why can't that professionalism and dedication apply upto when somebody goes through the exit door, as it in most cases it applies to someone immediatly they go through the entrance door, and as it applied to me when I came in ?. Paul Stuart.

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Response from Royal Bolton Hospital

We're very sorry to hear of this Mr Stuart. It must have been very frustrating for you. We will look into the issues you raise and if you would like to discuss this further please contact Sue Franklin, General Manager, Acute Adult Division, 01204 390822.

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