"clinic 1 out of hours service"

About: Leicester Royal Infirmary

Anything else?

On 7/12/13, i rang 111 at 13:30 as my 11month old son was very disorientated and having vacant episodes. They were very helpful and referred ne to the hospital... The person that called back was very rude and told me to be there at 16:45 and hung up. Didn't let me know where to go or anything. Luckily I'd been before so knew where i had to take my son. First of all, I think its disgusting making a baby wait 3 hours for an appointment (he also has a heart problem which 111 staff were made aware of). When i checked in at clinic 1, i didn't realise it would take well over 2 hours before my son was finally seen! I think it was about 19:15 when we were finally called in. And as for the doctor (he was in room 2) - wow! He didn't even seem bothered by the vacant episodes. Didn't ask me anything about them and when i did mention it, he changed the subject. He quickly did the standard listening to heart, chest, checked heart rate, temp, ears and mouth and palmed me off with a prescription for ibuprofen for a sore throat! He didn't even check if my son was allowed to have ibuprofen with his heart condition! I am disgusted by this service. I had bad treatment after giving birth to my son so will certainly not be returning if i can help it and will recommend to everyone i know to go elsewhere.

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Response from Leicester Royal Infirmary

Dear reviewer, Thanks for posting your comment. We're sorry to hear about your experience. Unfortunately we're unable to look into this as the out of hours GP service in clinic 1 at the Royal is operated by Central Nottinghamshire Clinical Services (CNCS). If you would like CNCS to look into your complaint, please email your details to cncs.complaints@nhs.net. Kind regards, Communications team Leicester's Hospitals

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